Returns & exchanges

We want you to love your fragrance. If something isn't right, we will make it right.

Unopened products

Unopened, unused bottles in their original sealed packaging can be returned within 14 days of delivery for a full refund or an exchange. Contact us at owner@example.com with your order number to arrange a return.

Opened products

For hygiene reasons we cannot accept returns of opened fragrances. That's why we offer 10ml travel sprays, the Discovery Kit and the build-your-own sample set, so you can try before committing.

Damaged or incorrect items

If your order arrives damaged, leaking or incorrect, contact us within 48 hours with a photo and we will send a replacement free of charge.

Refunds

• Card payments: refunded to the original card within 5–10 working days of us receiving the return.
• Cash on delivery: refunded by bank transfer within 5 working days.

Return shipping is free for damaged or incorrect items. For change-of-mind returns, the customer covers return postage.